FAQ - VOIXIS

One of the common misconceptions about Voice-over-IP(VoIP) telephony as an ever changing technology, is that it’s unlike a normal BUSINESS Phone System. In fact, Business VoIP from VOIXIS works like a normal phone system with more features, options and flexibility. What is VoIP? VoIP (Voice over Internet Protocol) lets you have voice communications over the Internet or IP(Internet Protocol). With VoIP, phone calls go over a broadband connection instead of back and forth through a traditional phone company. Why is Business VoIP being promoted more than ever today? The telecommunications industry has been around for decades, but business VoIP has only gained mass-market appeal over the last 10 years or so. Until recently, slower and unreliable broadband connections had kept B2B VoIP as a niche market. The constant advancement of the data speeds and improvements in technology have improved the quality and reliability of Business VoIP dramatically. Potential cost savings, as well as superior flexibility, have resulted in the VoIP replacement the Business PBX solutions for many consumers. It is estimated that VoIP will account for 75% of global business voice communication by 2019. Can people reach employee extensions directly in a B2B VoIP scenario? Employee extensions can always be reached multiple ways through a VOIXIS Unified Communications Platform by calling the main business office number, connecting to the system and then transferring to the desired extension. As an alternative, for an additional monthly charge Business VoIP users can get a direct number that routes to an employee’s extension. This number, associated with the B2B VoIP systems provided by VOIXIS is known as a DID (Direct Inward Dial). Can I make business conference calls using the VOIXIS Unified Communications Platform? Yes, the system includes at least one built in conference bridge for our Business VoIP users. Each conference bridge supports multiple (the sizing depends on the build parameters of the system) callers. For larger business VoIP conference clients, VOIXIS can provide an alternative business service solutions. Can I use analog credit card processing or traditional business fax machine on VoIP? It is not always recommended using VoIP service for handling analog credit card transaction devices or traditional fax machines. We recommend that our customers keep an analog line for this service. Another alternative would be to use the VOIXIS Fax to Email service. Does VOIXIS provide Business Broadband connections? Yes, VOIXIS has a number of B2B BROADBAND options from Business DSL, Business Cable, dedicated Business Fiber and other solid solutions. Will every call on the VOIXIS Unified Communications Platform use a BUSINESS BROADBAND connection? Most calls on the system will use an existing BROADBAND FOR BUSINESS connection. Which calls will not use my B2B BROADBAND connection? Scenarios where both handsets are located in the same office, and are attached to the same local area network (LAN), the call will most likely stay on the LAN, and therefore will not use your Business Broadband connection. What BUSINESS VoIP features does the VOIXIS Unified Communications Platform include? The VOIXIS system is complete with dozens of the most popular Business VoIP features. More and more great system and handset features are being added on a monthly and annual basis. Refer to the features section of the VOIXIS website for all available options for installed systems. Below is a list of some popular VoIP for Business features on the system.

Online Account Management with remote access
Call History by User Extension
Find-me-Follow-Me for Business VoIP users
Business Conference Calling solutions
Voicemail-to-Email forwarding
IVR Configurable Menus and Personalized Messages
Interactive Voicemail Configuration
Business Call Recording
Simultaneous Ring Groups
Business Soft-Phone Compatible
DID (Direct Inward Dial)
ATA adapters for analog device conversion

What options are there with the VOIXIS Unified Communications Platform? Some additional and popular options available with the VOIXIS Unified Communications Platform include:

Business Voice Continuity Plan
Que Reporting systems for select Business VoIP customers
Fax to Email service
Virtual Receptionist
And more…

Can I have remote telephones on a VOIXIS Unified Communications Platform ? All VOIXIS systems are setup for BUSINESS use and support multiple connectivity through remote locations. A VOIXIS customer can put a Business IP phone anywhere that has a reliable broadband connection, Many clients even use phones in different countries for interoffice connectivity. Can I have an automated greeting with professionally recorded message? All VOIXIS systems come with the ability to create and record (yourself)multiple automated attendants, also called an Interactive Voice Response (IVR) system. A business VoIP IVR can say anything you desire, for example, “press one for sales, two for support, or three for accounts” If you prefer a more polished IVR for your BUSINESS PHONE SYSTEM, VOIXIS can have your greetings professionally recorded and setup . There are a few outside companies that professionally record these BUSINESS auto attendant recordings that can be recommended. Can I manage my own Business PBX through with VOIXIS? Each client of VOIXIS can manage their own Unified Communications Platform via a web browser. From the browser BUSINESS PBX customers that uses VOIXIS services will have different levels of access from the admin level (see the entire system) to the extension level. Any feature from call forwarding, call recording, find me-follow me, voicemail settings and more can be managed online. Can your VOIXIS business phone system record calls? Designated users of the VOIXIS BUSINESS PHONE SYSTEM can archive important calls. This can be done on all extensions, certain extensions or on demand using one of the great VOIXIS phones like the VX-26 or VX-28. Can I send and receive fax documents? The best way to send and receive fax documents is by using a VOIXIS BUSINESS fax-to-email account. Inbound fax transmissions will be sent to a desired email account. It is possible to purchase a business VoIP analog terminal adaptor or (ATA) to use with a physical fax machine. In most instances we don’t recommend this configuration, as VoIP isn’t designed to work with many fax traditional and analog machines. For clients that rely on heavy BUSINESS faxing, we recommend a traditional analog BUSINESS fax line for outbound faxes. How do the users of the VOIXIS Unified Communications Platform get trained? Each VOIXIS system install comes with prewritten user guides for employees to keep as a point of reference. Most installs include onsite user and administrator training. Unique training situations can be accomplished with video tutorials and audio help recordings that can be passed on to system users. VOIXIS operates 24/7 support and we always provide telephone support for any other questions our business VoIP customers may have. Can I keep my current business telephone numbers? Business telephone numbers are portable to your new, VOIXIS telephone system. This migration is handled as part of the provisioning process to our business class VoIP network. In extremely rare cases, you may not be able to migrate your telephone number. If the business telephone number cannot be moved , or if you don’t you can still forward calls from your old service provider to the VOIXIS business VoIP system. When forwarding calls from your old number, be sure your old system can forward enough calls or paths or callers will potentially get busy signals.